Other ways to reach us
Pick whichever suits you.
Already a customer?
Need help now? Remote requests are usually picked up within 30 minutes.
Start a remote sessionWhat happens next
Getting started with Geekheads is simple.
1. We get in touch
A local Geek gets back to you to understand what you need. No sales script.
2. We look at your IT
We check your computers, email, network and security, and explain in plain English what needs attention.
3. Clear price, then we get to work
You get a fixed monthly price for a support plan, or a clear quote for a one-off job, before any work starts.
Where we work
Our Geeks come on-site across London.
We also support businesses anywhere in the UK remotely. Our office is at 90 Paul Street, London EC2A 4NE.
See plans and pricingContacting Geekheads: common questions
What to expect when you get in touch.
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How quickly will you respond?
Remote support requests are usually picked up within 30 minutes, and we’ll book an on-site visit when it’s needed. New enquiries are answered as soon as a Geek is free.
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What are your hours?
Our support hours are 8am to 6pm. After-hours support is included on our Pro plan and available on other plans for an extra charge.
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Do you come on-site?
Yes. Our Geeks come on-site across London. Businesses elsewhere in the UK are supported remotely.
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Do I need a support plan to get help?
No. You can pay as you go: remote support is £75 an hour and on-site call-outs are £95, including travel and the first 30 minutes. See our pricing page for our plans.
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What should I tell you when I get in touch?
Your name, business, best phone number and a short description of the problem or what you need. If something is broken, tell us what you were doing when it happened and any error message you saw.