IT support pricing
Fixed monthly support plans for businesses, or pay-as-you-go help when you only need it now and then. Clear prices, no hidden fees.
Compare plans Ad-hoc pricesStarter
Perfect for sole traders and startups who need a reliable IT safety net without the overhead of an in-house tech.
Plus
Ideal for busy offices where someone always has an IT issue, with unlimited remote support and daily monitoring to keep your whole team online and productive.
Pro
For businesses that can’t afford downtime, with priority response, advanced security and after-hours support.
*Plans have a 12-month minimum term and renew annually.
All prices exclude VAT.
Plan prices are a guide only and final pricing may be adjusted following a review of your IT requirements. See our terms.
Compare our plans
Everything included in each IT support plan.
| Starter | Plus | Pro | |
|---|---|---|---|
| Remote support | 2 hours/month | Unlimited | Unlimited, priority |
| On-site support | |||
| After-hours support | Extra charge | Extra charge | |
| Support hours | 8am–6pm | 8am–6pm | 8am–6pm + after-hours |
| Staff onboarding and offboarding | |||
| Microsoft 365 administration | |||
| Cyber security awareness training | |||
| Antivirus and endpoint protection (EDR) | |||
| Cloud email security | |||
| Software and security updates | |||
| Server performance monitoring | |||
| 24/7 automated monitoring and alerts | |||
| Daily backup monitoring | |||
| Monthly IT reports | |||
| Standard computer setup (SOE) | |||
| Secure password manager | |||
| Web filtering (DNS protection) |
Ad-hoc IT support
No plan, no contract. Call us when something breaks or you need a hand, and pay only for the time we spend.
On-site call-out
A Geek comes to your business. Includes travel and the first 30 minutes on-site.
Extra on-site time
After the first 30 minutes, billed in 15-minute blocks so you only pay for the time used.
Remote support
We connect securely to your computer. Billed in 15-minute blocks, and requests are usually picked up within 30 minutes.
All prices exclude VAT. Hardware, software and licences are quoted separately. More about pay-as-you-go IT support.
Only need help now and then? See pay-as-you-go IT support.
Support plan or pay as you go?
Not sure which suits your business? Here's a quick guide.
A support plan suits you if
IT issues come up most weeks
You want security, backups and updates looked after
You'd rather have one fixed monthly cost
Your business can't afford downtime
Pay as you go suits you if
You only need IT help now and then
You have a one-off job, like a new computer or an office move
You're a sole trader or a very small team
You'd like to try us before choosing a plan
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Start the checkIT support pricing: common questions
Questions about our plans, pay-as-you-go rates and what’s included.
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How much does IT support cost per user?
Our fixed-fee plans start from £35 per user per month. The plans above show exactly what each one includes.
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Can I get IT support without a plan?
Yes. Remote support is £75 an hour and on-site call-outs are £95, which includes travel and the first 30 minutes on-site. There’s no contract, just a quick payment account set-up.
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Is there a minimum term on IT support plans?
Yes. IT support plans have a 12-month minimum term and renew annually. We’ll remind you before your plan renews. If you only need help now and then, pay-as-you-go has no contract.
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How is ad-hoc time billed?
In 15-minute blocks, so you only pay for the time we actually spend. On-site time after the first 30 minutes is £95 an hour.
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Is a support plan cheaper than paying as you go?
If IT issues come up most weeks, usually yes. A plan also includes monitoring, updates and security that stop many problems before they start. If you only need help now and then, pay as you go is often better value.
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What counts as a user?
A user is generally a staff member who uses a computer, email or business systems. Ask us if you have shared computers or part-time staff and we’ll recommend the right setup.
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Can I change plans as my business grows?
Yes. Add or remove users as your team changes, and move between plans if your needs change.
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Are hardware and software included?
Plans and ad-hoc rates cover our time and support. New computers, licences such as Microsoft 365 and other equipment are quoted separately, and we can source them for you.
Get started or book a Geek
Pick a plan or one-off help, tell us what you need, and a Geek will be in touch. Prefer to talk? Call 020 3637 6095.
Speak to a Geek