What are managed IT services?
Managed IT services means we look after your technology for a fixed monthly fee per user. Instead of waiting for something to break, we monitor, update and secure your systems all the time, and your team has a help desk to call when they need a hand.
Help desk for your team
Your staff call, email or raise a ticket and a local Geek picks it up. Remote requests are usually picked up within 30 minutes.
IT help deskOn-site support
When something needs hands on, we come to you across London. We’ll book a visit whenever you need one.
Speak to a GeekMonitoring and updates
24/7 automated monitoring and alerts, plus software and security updates, so problems are caught before they slow you down.
Compare plansCyber security
Endpoint protection and email security on every plan, with security training, a password manager and web filtering on Plus and Pro.
Cyber securityBackups you can trust
Daily backup monitoring, so if a laptop is lost or ransomware strikes, your files can be recovered.
Cloud and backupMicrosoft 365 and your staff
We manage Microsoft 365, set up new starters before day one, remove leavers’ access, and send you a simple monthly report.
Microsoft 365 supportFixed-fee IT support
Three fixed-fee IT support plans for businesses, no hidden fees. Or pay as you go, from £75 an hour.
Starter
Perfect for sole traders and startups who need a reliable IT safety net without the overhead of an in-house tech.
Plus
Ideal for busy offices where someone always has an IT issue, with unlimited remote support and daily monitoring to keep your whole team online and productive.
Pro
For businesses that can’t afford downtime, with priority response, advanced security and after-hours support.
Managed IT or pay as you go?
Not every business needs a monthly plan. We offer both, so you can choose what suits you.
Managed IT
A fixed monthly fee per user
Problems prevented, not just fixed
Monitoring, updates and security included
The same cost every month
Best for teams who rely on their IT daily
Pay as you go
Pay only when you need help
Remote support £75 an hour
On-site call-out £95, including travel and the first 30 minutes
No plan or contract
Best for occasional help or one-off jobs
How getting started works
Switching IT providers is easier than you think. Learn about switching.
1. IT health check
We look at your computers, email, network and security, and tell you in plain English what needs attention.
Book an IT health check2. We tidy up and secure
We fix the urgent issues, tighten security and set up monitoring, so problems are caught early.
Switching IT providers3. Ongoing support
Your team calls, emails or raises a ticket, and a Geek you know picks it up. One fixed monthly fee, no surprises.
See IT support plansFree self-checks
See where your business stands in a few minutes, with an instant score.
Cyber Readiness Check
Get an instant score and a plain-English list of what to fix first.
Start the checkAI Governance Check
See whether your team is using AI safely, with an instant score and next steps.
Start the checkCyber Insurance Readiness Check
Check your security against what cyber insurers commonly ask before your renewal.
Start the checkManaged IT services: common questions
What business owners ask before choosing a managed IT provider.
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What are managed IT services?
Managed IT services means an IT company looks after your technology for a fixed monthly fee: help desk support, monitoring, updates, security, backups and Microsoft 365. The aim is to prevent problems, not just fix them when they happen.
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What’s included in managed IT services?
Our plans include a help desk for your team, remote and on-site support, 24/7 automated monitoring and alerts, software and security updates, endpoint protection, email security, backup monitoring, Microsoft 365 administration, staff onboarding and offboarding, and monthly reports. Plus and Pro add security awareness training, a password manager and web filtering.
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How much do managed IT services cost in the UK?
Managed IT is usually priced per user per month. Our plans start from £35 per user per month, with Plus at £50 and Pro at £75. All prices exclude VAT.
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Is managed IT worth it for a business?
Usually, yes, once you have a few staff who rely on their computers. A fixed monthly fee costs less than lost work time and emergency call-outs, and security and backups are handled for you. If you only need help occasionally, pay as you go may suit you better.
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How is managed IT different from break-fix support?
With break-fix, you call when something breaks and pay for each job. With managed IT, we monitor and maintain your systems all the time, so many problems never happen, and your cost is the same every month. We offer both.
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How quickly will you respond?
Remote support requests are usually picked up within 30 minutes, and we’ll book an on-site visit when it’s needed. Pro plan customers get priority response and after-hours support.
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What happens when we take on new staff?
Let us know and we’ll set up their laptop, email, access and security before their first day, then add them to your plan. When someone leaves, we remove their access and secure their data.
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How do we switch to Geekheads?
We start with a review of your current setup, collect passwords and licences, and plan the changeover with your current provider, so nothing is lost and your team isn’t disrupted.
Talk to a Geek about managed IT
Call 020 3637 6095 or fill out the below form and one of our friendly Geeks will be in touch.