Hosted PBX: a cloud phone system for your business
Your whole phone system in the cloud, with no box on the wall. We host 3CX on servers we manage, set it up, keep it updated and look after it for you.
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What is a hosted PBX?
A PBX is the phone system that runs your business calls: your extensions, call menus, transfers, voicemail and hold music. Traditionally it was a box in your office.
A hosted PBX does the same job from the cloud. Calls come in over the internet and ring your desk phones, mobiles and computers wherever your team is. There’s nothing in your office to break, replace or move.
Geekheads hosts 3CX, the phone system we recommend, and looks after it as part of your IT. See all business phone options.
Hosted PBX vs an on-site phone system
Why most businesses are moving their phones to the cloud.
| On-site phone system | Hosted PBX with Geekheads | |
|---|---|---|
| Hardware in your office | A phone system box on the wall | None, it runs in the cloud |
| Updates and security patches | Often left for years | Kept up to date by Geekheads |
| Working from home or on the road | Hard or not possible | Desk phone, mobile app or Teams |
| If the office internet goes down | Calls can be missed | Calls divert to mobiles |
| Adding or moving staff | Engineer visit, often extra cost | Changed remotely, usually same day |
| Moving office | Phone system has to move too | Plug in at the new office |
Already have a phone system you want to keep? SIP trunks connect it over the internet instead of old phone lines.
Hosted PBX features
The features businesses actually use, included and set up for you.
Call menus and queues
“Press 1 for sales, 2 for support”, with queues that share calls fairly so nobody waits for long.
Follow-me and hot-desking
Calls follow you to your mobile or laptop, and anyone can sign in at any desk phone.
Free mobile and desktop app
Make and take business calls from your mobile or computer, showing your business number, not your personal one.
Microsoft Teams integration
Calls can ring in Teams too, so your team can answer wherever they’re working.
Voicemail to email and call recording
Voicemails land in your inbox, and calls can be recorded for training or records.
Conference bridges
Easy conference calls for your team and clients, with no extra service to pay for.
Why have Geekheads host your phones?
Plenty of providers will sell you a phone system and leave you to it. We host it, look after it, and support it alongside the rest of your IT.
3CX hosted on servers we manage, kept updated and patched
Automated 24/7 monitoring, so we often spot problems before you do
Calls divert to mobiles automatically if your office internet drops
Changes done for you: new staff, holiday messages, call menus and opening hours
Keep your existing business numbers
One team for your IT and your phones
Hosted PBX pricing
£10 to £35+
per user, per month
Want everything in one plan? Ask about our complete option, with new handsets and unlimited calls to standard local, national and mobile numbers.
All prices exclude VAT.
Get a phone quoteHosted PBX: common questions
What businesses ask about moving to a cloud phone system.
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What is a hosted PBX?
A hosted PBX is a business phone system that runs in the cloud instead of on a box in your office. It handles your extensions, call menus, transfers and voicemail, and calls ring desk phones, mobiles and computers wherever your team is.
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What is the difference between hosted PBX and VoIP?
VoIP is the technology that carries calls over the internet. A hosted PBX is the full phone system built on it, with extensions, call menus, queues and voicemail, hosted and managed for you. If you want to keep your own phone system, SIP trunks are the other option.
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Which hosted PBX do you use?
We recommend and host 3CX on servers we manage. We keep it updated and patched, and monitor it automatically 24/7.
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Can we keep our phone numbers?
Yes. In most cases your existing business numbers can be moved to your new hosted PBX, so customers keep calling the number they know.
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Do we need new desk phones?
Not always. Some existing phones can be reused, and many staff just use the free 3CX app on their mobile or computer. If you want new handsets, we can supply and set them up.
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What happens if our office internet goes down?
Because the phone system is in the cloud, calls can divert to mobiles automatically, so customers still get through.
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Can we add or remove users easily?
Yes. Adding a new staff member, changing a call menu or setting a holiday message is done remotely, usually the same day.
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How much does a hosted PBX cost?
Hosted PBX ranges from £10 to £35+ per user per month plus VAT, depending on features and your call plan. We’ll review your current bills and give you a clear quote.
Move your phones to the cloud
Call 020 3637 6095 or tell us how many people need a phone, and we’ll recommend the right setup.