What are your IT priorities? What is the financial and operational impact you hope to generate?
1. Identify your goals
What tools and information can help your team become more proactive and responsive? How can you create additional value for your business customers? Clearly defining your strategic objectives and how technology will help you achieve them is a critical step to a successful IT strategy.
2. Plan for the future
Customers today expect to interact with you through multiple channels such as mobile apps, social media, websites and they want an experience that is seamless and consistent. In developing your IT roadmap, set your sights on a longer time horizon and consider what you will need to stay competitive over the next three to five years. Technology that is flexible, scalable and expandable enough to accommodate your long-term needs will help you get the most out of your investment.
3. Define your priorities
Without clearly defined needs and priorities, there is no way to properly assess your options and plan effectively. Review your business processes and highlight inefficiencies and identify technology gaps or areas where your existing systems fall short. Also identify the functional capabilities needed to effectively support or improve your processes and prepare an itemised, prioritised checklist of what steps need to be taken.
4. Measure the cost
Make sure you research pricing and include a realistic cost estimate for each project in your IT roadmap. Also take account of additional or ongoing costs such as new infrastructure costs, subscription fees, annual maintenance and IT support fees.
5. Establish realistic timelines
External resources such as IT consultants can be an effective way to relieve the workload on your in-house staff. As an added benefit, external resources can contribute valuable knowledge and experience, helping you avoid pitfalls and learn from the success of others.