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IT Jargon Buster

Here’s a list of common IT jargon words you’ve probably already came into contact with, put into plain English.

Encrypted Vault

A safe data-storage place that uses a special code to encrypt the information held and prevent unauthorised access.


Attempting to obtain passwords or other personal data by posing as a legitimate organisation.


Phishing via sms.


A security system on a device such as a computer or router that prevents unauthorised access.


A central hub that routes the traffic from your individual computer to the network outside of your organisation, which is serving the web pages you’re trying to use. If at home, the gateway is your ISP and connects you to the internet.


A domain name system ( DNS ) is what your computer will recognise as the address of a website. The domain name you type into the URL bar in English is translated into data that the computer will understand. Your computer will then contact the server that the web address is running from, and that’s how you connect to a web page.

Do you have any questions?
Call 020 3637 6095
Or email

Geekheads support your business with proactive IT Support to assure your IT Systems are running optimally all for a fixed fee per month.

Our managed IT Services in London will allow your business to benefit from:
  • Proactive Network Monitoring
  • Patch Management
  • Scheduled Network Maintenance
  • Unlimited Phone and Remote Support
  • Security Management
  • Onsite Scheduled Maintenance

See all our IT Services

Do you have any questions?
Call 020 3637 6095
Or email

How does the IT Helpdesk service work?

Geekheads are well trained and experienced in looking after your team. We communicate in clear and plain English resulting in Quick and permanent fixes.

Helpdesk Remote Support

We’ll request permission to view and control your screen with a remote connection. Whether you need to locate a file or print one, need access restored to your email or database application, or have any other issue resolved you’ll be able to see us in action every step of the way.

Emergency On-site Support

Very occasionally some issues can only be resolved in person. One of our engineers will schedule a date and time convenient to you and your staff. If the appointment is not immediate and scheduled one or more days ahead, we’ll contact you to confirm on the day in question.

Did you know?

We provide IT Helpdesk in Pay-As-You-Go and fixed support contracts. Contact us to find out more.

What are your IT priorities? What is the financial and operational impact you hope to generate?

1. Identify your goals

What tools and information can help your team become more proactive and responsive? How can you create additional value for your business customers? Clearly defining your strategic objectives and how technology will help you achieve them is a critical step to a successful IT strategy.

2. Plan for the future

Customers today expect to interact with you through multiple channels such as mobile apps, social media, websites and they want an experience that is seamless and consistent. In developing your IT roadmap, set your sights on a longer time horizon and consider what you will need to stay competitive over the next three to five years. Technology that is flexible, scalable and expandable enough to accommodate your long-term needs will help you get the most out of your investment.

3. Define your priorities

Without clearly defined needs and priorities, there is no way to properly assess your options and plan effectively. Review your business processes and highlight inefficiencies and identify technology gaps or areas where your existing systems fall short. Also identify the functional capabilities needed to effectively support or improve your processes and prepare an itemised, prioritised checklist of what steps need to be taken.

4. Measure the cost

Make sure you research pricing and include a realistic cost estimate for each project in your IT roadmap. Also take account of additional or ongoing costs such as new infrastructure costs, subscription fees, annual maintenance and IT support fees.

5. Establish realistic timelines

External resources such as IT consultants can be an effective way to relieve the workload on your in-house staff. As an added benefit, external resources can contribute valuable knowledge and experience, helping you avoid pitfalls and learn from the success of others.

Is your IT Support working as it should? Is you IT frustratingly slow. Unreliable. Affecting productivity. People are complaining. It takes too long to fix simple issues. You’re not alone.

Putting your business first

We make it our business to get to know you, how you work, and what’s important to you. A genuine partnership.

IT support whenever and wherever

We keep on top of monitoring, managing, maintaining and updating your IT Systems.

Do you need effective, professional and friendly IT Support for your staff, 24 hours a day, 365 days a year?

Give us a call on 020 3637 6095 and find out how we can help your London business grow.

Own 2020 – Start the New Year with great IT Support in London

Geekheads is here to help with a range of IT Support problems such as:

– The challenges of rapid business growth
– Office relocation, moving existing IT Services in London
– Cyber attacks and how to protect your business
– Issues caused by an ageing IT Support System
– Data recovery when something goes wrong
– Meeting the demands of a mobile workforce
– The critical elements of an IT strategy
– Staying up to date with your IT infrastructure
– Tackling poor IT Support
– Making the most of cloud computing

Please contact us on or call us on 020 3637 6095 to discuss IT Support for your Business.

Choosing the right IT Support Provider can be complicated so we’ve put together some vital questions and answers.

Where are your servers based?

Geekheads servers are all located right here in London and throughout the UK.

What areas do you cover?

London, Greater London and the surrounding areas.

Do you offer different levels of IT support?

Yes, we have 3 service levels of IT Support in London.
– Managed IT Support
– Ad Hoc IT Support, Pay As You Go Support
– Break-fix IT Support

Do you provide remote management and monitoring?

Yes, Geekheads offers 24×7 monitoring and is proactive in approach, taking action to prevent problems which would cause major disruption to your business.

Will we get a dedicated account manager?

Yes, you’ll be assigned a single point of contact who will get to know your business and plans for the future to ensure IT aligns with your goals.

If you’d like to find out more please Contact us.

We provide Managed IT support and technology solutions, including proactive maintenance and monitoring, 24/7 IT support and network administration.

– Our techies work on your IT issues within 30 mins

– We resolve IT issues before they compromise your technology

– Proactively apply patches, updates and fixes in the background

If and when you do have an IT problem that needs urgent attention, our London based service desk will respond and have an expert engineer working on your request within 30 minutes.

We divide our staff into smaller teams and assign clients to one team. This means a smaller group of staff get to know your people, systems and the way you work. This results in faster resolution, and a personal touch.

Got a question?
Ask us how Managed IT Support can improve your productivity on 020 3637 6095.